Workflow #1 — more industries and use cases being added
Prior Authorization Tracking
Stop chasing insurance. Start tracking automatically.
Request Early Access →The Problem
PA tracking is broken — and it costs you every day.
Once a Prior Authorization is submitted, it vanishes into an insurance queue. Your staff call to check status, log nothing, call again tomorrow, and repeat — for every single prescription. Managers find out things are overdue when patients call in frustrated. Jeniqo ends that loop.
No visibility into status
PAs disappear into insurance queues with no way to check without calling.
Everything tracked in spreadsheets
Context vanishes when staff are out sick and shift handoffs rely on sticky notes.
2–4 calls per PA, nothing logged
The same work repeats every shift because call records don't exist.
Managers find out too late
Overdue PAs surface only after a patient has already called in angry.
The Workflow
Four steps. Zero spreadsheets.
Jeniqo handles the tracking, the timing, and the escalation — automatically.
Log a PA
Step 1Staff enter the patient name, medication, and insurer in under 30 seconds. Jeniqo immediately creates a timestamped case, assigns it to the current team member, and starts the SLA clock. No spreadsheet row, no email thread — just a clean, trackable record from the first moment.
Jeniqo watches
Step 2Every call made, every note left, every status change is logged automatically against the case. The 48-hour response SLA ticks in the background. Any team member can open the case and immediately see the full history — who called, when, what was said. Shift changes stop causing information loss.
Auto-escalate
Step 3When insurance hasn't responded within 48 hours, Jeniqo fires alerts to both the assigned staff member and their manager — no manual monitoring required. The alert includes a direct link to the case, its full history, and a one-click option to log the follow-up call. Managers see overdue PAs before patients do.
Resolve & notify
Step 4Once approved or denied, staff mark the outcome in one click. Jeniqo automatically notifies the patient and, if applicable, the referring pharmacy. The complete activity log is preserved — audit-ready, searchable, and available to any team member at any time. The PA is done and the record is clean.
Before & After
What actually changes.
Every stage of the PA lifecycle, side by side.
Key Benefits
Built for the people who do the work.
45–90 minutes saved per day
No more manually calling insurance to check status. Jeniqo tracks it and alerts you only when action is needed.
Full visibility for managers
See every open PA, its age, its assigned staff member, and its last update — on one screen, at any time.
Nothing falls through on shift change
The activity log means any team member can pick up any PA instantly. Context is never lost when someone is out.
No EHR integration needed to start
Jeniqo works as a standalone tool from day one. Log a PA in seconds. Integrate deeper as you grow.
"Which PAs are overdue?" is the first thing our manager asks every morning. Right now we have no good answer. That needs to change.
— Pharmacy staff, Jeniqo discovery research · 2026
Early Access
Ready to automate your PA workflow?
Free for the first 50 pharmacy teams. No credit card. No commitment.
No spam. Just updates when we're ready for you.